22 January, 2018
Regarding the important news dated October 17th, 2017 relating to the XDJ-X5 headphone recall, the following is updated information.
As stated on October 17th, 2017, we've discovered an issue in the HDJ-X5-K and HDJ-X5-S headphones. We changed the design to apply a modification to the faulty Slider End Cap of these models, and resumed the sale of these headphones. Please find how to identify the model having the modification below. Please inspect your headphones. If you find your headphone does not have the modification, please contact your dealer or retailer where you purchased the Pioneer DJ HDJ-X5-K or HDJ-X5-S.
We will cease from providing you with a refund or an upgrade to Pioneer DJ HDJ-X7-K or HDJ-X7-S headphone as of March 31, 2018. On and after April 1, 2018, we will replace HDJ-X5-K and HDJ-X5-S having no modification with the HDJ-X5-K and HDJ-X5-S, having the modification.
HDJ-X5-K and HDJ-X5-S having the modification have a small bump on the left Slider End Cap under "L" print. If your headphone has no bump there, it has no modification and you should proceed with the refund or replacement.
If you have any questions on this issue, please contact the Warranty and Service team at: